Highgate Hotels Beverage Tricycle Cart Attendant in Key West, Florida

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu. Highgate also has an expanding presence in key European markets through properties in London, Paris, Barcelona, Vienna and Prague. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $10B and generates over $2B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

Hilton Garden Inn Key West / The Keys Collection is a brand new hotel that debuted in Key West, the southernmost city in the continental USA, in April 2016. This upscale hotel is set at the entry point of Key West on North Roosevelt Boulevard and is convenient to the island's best attractions such as Old Town, Mallory Square, Smathers Beach and the Hemingway House. The hotel is also close to Duval Street, the center of the action, where Key West's best restaurants, bars, nightlife and shopping reside. Boasting 141 brand new guest rooms, the hotel's facilities include a restaurant, indoor and outdoor bars, pool and Concierge desk, plus an abundance of complimentary amenities.


The Treats Tricycle Attendant is responsible for the complete set up of the trike which is a 3 wheel tricycle. Need to maintain the service and cleanliness of the trike, ensuring quality service, guest satisfaction and control over liquor and ice cream inventory.

  • Ability to safely maneuver a tricycle with product on front end, upwards of 100 pounds.

  • Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.

  • Have a thorough knowledge of menus and current specials in applicable outlets.

  • Service guests with all food and beverage requirements in an attentive, courteous, and efficient manner.

  • Be familiar with the operation of the P.O.S system.

  • Perform cashiering functions by closing checks and preparing end of shift paperwork.

  • Perform opening and closing procedures and established checklist.

  • Consistently upsell food, beverage and promotional items to guests.

  • Ensure overall guest satisfaction.

  • Ability to ride a loaded tricycle with product, upwards of 100 pounds.

  • High school diploma or equivalent and/or experience in a hotel or a related field preferred.

  • Must be of legal age to serve alcoholic beverages, according to local state laws.

  • Has to be able to work in a primarily outdoor environment.

  • Medium work - Exerting up to 50 pounds of force occasionally, and /or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

  • Ability to ride a loaded tricycle with product, upwards of 100 pounds.

  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.

  • Cash handling experience

  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.

  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.

  • Attend all hotel required meetings and trainings.

  • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.

  • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.

  • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.

  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.

  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.

  • Must be able to show initiative, including anticipating guest or operational needs

External Job Posting Title: Beverage Tricycle Cart Attendant

Job ID: 2018-4633

External Company Name: Highgate Hotels, L.P., a Delaware Limited Partnership

External Company URL: www.highgate.com