Highgate Hotels Director of Engineering- Complex in Key West, Florida

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu. Highgate also has an expanding presence in key European markets through properties in London, Paris, Barcelona, Vienna and Prague. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $10B and generates over $2B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

The Gates is a new lifestyle hotel in Key West offering an intimate setting that invites guests to celebrate the island’s colorful history and creative spirit. Mixing contemporary design and retro Floridian flair, The Gates Hotel features guestrooms with modern amenities that uniquely combine upscale sophistication and polished service with the island’s casual laidback vibe.


The Complex Director of Engineering for The Gates Hotel and 24 North Hotel is responsible for all administrative, financial and operating aspects of the hotels as they directly relate to the engineering division. He/she is responsible for the safe and profitable operation of the 4 hotels which comprise The Keys Collection


Fundamental Requirements:

  • Supervise and train all Engineering staff in Customer Service, Empowerment, Standard Operating Procedures and Loss Prevention Standards.

  • Create, approve and post all Engineering staff schedules according to Highgate Hotel standards.

  • Create and adhere to annual budget for department.

  • Develop financial forecasts and actively participate in monthly profit/loss review meetings.

  • Develop and implement plans to maintain property, equipment, grounds and other assets in an acceptable state of repair.

  • Ensure the hotel is in compliance with all local, state and federal laws.

  • Create and implement a preventative maintenance program for all hotel equipment.

  • Ensure that all emergency and life safety equipment and systems are inspected, tested and certified per Highgate Hotel standards.

  • Ensure that room maintenance requests are handled in a prompt and courteous manner.

  • Follow up on all alarms immediately to determine the exact location and cause. Determine emergency status and report findings to Front Desk. Take immediate action as necessary.

  • Assist as necessary with special projects and renovations.

  • Actively participate in energy conservation programs.

  • Review all guest and meeting planner comment cards to ensure problems are identified and corrected in a timely manner.

  • Ensure compliance with the Americans Disabilities Act (ADA).

  • Administer all vendor contracts controlled by the engineering department.

  • Support and participate in all Highgate Hotel programs.

  • Lead and participate in Highgate Hotel Safety Committee.

Education & Experience:

  • At least 5 years of progressive facilities management experience in a hotel or a related field; or a 4-year college degree and at least 1 year of related management experience; or a 2-year college degree and 3 or more years of related management experience.

  • High school diploma or equivalent required.

  • Stationary Engineer’s license if required by local code.

  • HVAC, electrical, plumbing, boiler operations and general maintenance skills required.

Physical requirements:

  • Long hours sometimes required.

  • Heavy work – Exerting up to 100 pounds of force occasionally, and /or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull or otherwise move objects.

  • Travel related to company business sometimes required.

External Job Posting Title: Director of Engineering- Complex

Job ID: 2018-4802

External Company Name: Highgate Hotels, L.P., a Delaware Limited Partnership

External Company URL: www.highgate.com