Hyatt Guest Experience Supervisor in KEY WEST, Florida


At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.

The Guest Experience Supervisor candidate should have a minimum of one year hotel experience in Front Office with the desire for career growth. Prior supervisory experience is preferred.

Responsibilities include:

  • Overseeing the pre-arrival experience and assisting guests with booking reservations.

  • Ambassador of the Guest Experience and spearheading personalizing the guest experience

  • Detailing of VIP reservations and Group Information

  • Creating an exceptional Guest Experience for our elite members and special occasion guests
  • Covers Front Office Supervisor shifts as needed

Supervisors possess strong leadership, communication, and relationship skills. They are expected to support senior leadership by developing and assuming basic management responsibilities. This role leads other colleagues by coaching and giving direction and will include training, scheduling, payroll and interviewing. Other duties include inspecting guest rooms, resolving guest complaints or inquiries, general office duties, etc.

The Supervisor should possess excellent verbal and written communication skills to guests and colleagues as well as basic computer skills.

Open availability based upon the operational need – will vary weekly but includes: nights, weekends, holidays and possibly overnight

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment; if you are ready for this challenge, then we are ready for you.

  • This is not you typical career opportunity. This is the Hyatt Touch. *


  • One year of hotel experience
  • A true desire to satisfy the needs of others in a fast paced environment.
  • Refined verbal and written English communication skills.
  • Ability to stand for long periods of time.
  • Experience and a thorough understanding of Front Office operations.

Primary Location: US-FL-Key West
Organization: Hyatt Centric Key West Resort and Spa
Pay Basis: Hourly
Job Level: Full-time
Job: Front Office
Req ID: KEY001291

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.